Pre-orders FAQ

When do pre-orders ship?

Each pre-order product’s description lists all estimated shipping dates. We have an estimated shipping date due to various factors that are outside our control, such as delayed production, shipping delays, customs, and weather conditions as they make their way to us in the USA. We truly appreciate your patience and understanding, and we will do our best to ship your orders out as soon as possible once we receive them.

Will my card be charged when I place the order or when the order ships?

Cards are charged once pre-orders are placed! Charging at the time of purchase helps pay for production and shipping costs for the products. It also avoids issues with cards expiring or unexpected charges for our customers.

If I have both pre-order items and in-stock items in my order, will they ship together or separately?

Any order that contains both pre-orders and in-stock items will ship together. We are unable to do split shipments for an order. If there is an in-stock item you would like before the pre-orders ship, we recommend placing a separate order.

Where do you ship from?

We ship from California, USA!

Do you ship pre-orders outside the USA?

All pre-orders are USA only! Unfortunately, we are unable to provide international pre-orders due to unpredictable international shipping costs for our customers. As we do not have definite shipping dates and the unpredictability of international shipping costs, we do not want to overcharge our overseas customers as we understand international shipping costs are very expensive.

How can I get notifications about my order status?

After placing your order, you will receive a confirmation email to the email address you used at the time of purchase. Once your pre-orders are shipped, you will receive a shipping notification with a tracking code to your email address. Signing up for our email notifications will let you know about our latest updates!

If you have any other questions about pre-orders, please contact us at contact@fuwuffle.com.